1-Year Whole Unit
Coverage for confirmed manufacturing issues.
SUPPORT CENTER
Everything your product line needs after launch.
Manuals, warranty guidance, spare parts planning and technical support for Travel Science partners.
SERVICE PHILOSOPHY
Built to last. Supported to stay.
3-Year Compressor System
Extended support for compressor-related concerns.
Wholesale Spare Parts
Parts planning for distributors, fleets and service partners.
Technical Support
Model guidance, troubleshooting and service communication.
SPARE PARTS PROGRAM
Parts support for wholesale partners.
Recommended packages
Suggested spare parts packages based on model mix, order quantity and service needs.
Model-based planning
Parts lists prepared around product series, market use and after-sales requirements.
Distributor coordination
Support for distributors and service teams handling replacement parts.
SUPPORT Q&A
Common service questions.
What is covered by the warranty?
Warranty terms depend on the product, order agreement and confirmed issue type. We provide clear coverage guidance for each order.
How do wholesale spare parts work?
Spare parts can be planned by model mix, quantity and market requirements, so distributors can prepare for common service needs.
What information should I provide for support?
Please share the product series, model, order context, photos or video, and a clear issue description.
Can you help with troubleshooting remotely?
Yes. We can review basic operating details and guide next steps before parts replacement or service coordination.
PLANNING TOOL
Logistics planning tool
Estimate container loading by container type, carton size, CBM, gross weight, and mixed product quantity.
Open Container Loading CalculatorDOWNLOADS
Product documents.
User manuals Select a series.
Spec sheets Select a series.
SUPPORT REQUEST
Need help with a product or order?
Send the product series, model, order context and support topic. We’ll help route the next step.
Contact Support